Frequently Asked Questions (FAQ)
From which countries can I purchase generic medicines?
Many generic medicines are not manufactured in the United States or Canada. A large number are produced in countries such as India and other regions around the world.
Are these medicines safe?
Yes, generic medicines can be safe when they are produced according to strict quality standards.
Many manufacturers follow strict European and international regulations to ensure product safety, quality, and consistency.
How can I purchase medication with a prescription?
Medication purchasing requirements vary depending on the country and local regulations. Please consult a qualified healthcare professional and follow applicable laws regarding prescription medicines.
What is the minimum expiration period of the medicines I can receive?
The minimum remaining shelf life of delivered medicines will not be less than 6 months, according to our quality standards and operating policies.
If you require medicines with a longer expiration period or specific requirements, you may contact our customer service department to discuss your request.
How long does my order take to arrive?
The estimated delivery time for your order is approximately 10–14 days.
Please note that due to certain technical or logistical factors, delivery may occasionally take up to 30 days.
One possible reason is that packages may need to undergo customs inspection. Delays can occur due to:
Large package volumes
Customs processing procedures
Flight schedule changes
Other transportation-related factors
How can I track my order?
If you receive a tracking number from the shipping company, you can use it to track your order.
If you do not have a tracking number, tracking availability may depend on the specific logistics provider.
When placing an order, you can contact customer service at any time to ask for information about the shipping provider.
Can I cancel my order after submitting it?
Yes, an order can only be canceled if it has not yet been shipped.
In this case, a refund may be issued, but cancellation fees may apply.
Orders that have already been processed or shipped cannot be canceled. In some cases, processing may begin within 12 hours after the order is submitted.
What should I do if I receive the wrong medication dosage?
If you receive the wrong dosage, please contact us immediately.
We will assist you and arrange delivery of the correct dosage.
I completed my order but did not receive a confirmation email. Why?
A confirmation email is normally sent automatically within a few seconds after your order has been successfully submitted.
If you do not receive the confirmation email, possible reasons include:
The email may have been sent to your spam folder or promotions folder.
The email address entered during registration or checkout may be incorrect.
If you find the confirmation email in your spam folder, please select options such as:
“Mark as not spam”
“Add sender to whitelist”
This will help prevent future emails from our website from being filtered as spam.
What if I entered the wrong email address?
One possible reason for not receiving email notifications is that an incorrect email address was entered during registration or order creation.
If you registered with an invalid email address, you may need to register again using the correct email address.
Why can’t I find a product online that I saw or purchased at a physical pharmacy?
Due to regulatory restrictions, some products that are available in physical pharmacies may not be available for online purchase.
This may apply to certain medicines or medical devices that are registered under specific regulatory categories.
Why can’t I pay by card? I was able to pay online with my card before.
Possible reasons include:
1. Security verification was not completed
You may not have entered the required password or security code during the payment process.
Although you may have used the same card for online payments before, your bank may require additional verification through services such as:
Mastercard SecureCode
Verified by Visa
These security systems require additional authentication for certain transactions.
2. Insufficient card balance
If your card does not have enough available funds, the transaction will be declined.
Why are Mastercard SecureCode and Verified by Visa used?
These services provide additional protection against unauthorized card use.
Sensitive payment information is securely exchanged between the bank and the customer, ensuring that online payments require authentication through a password or security verification method known only to the cardholder.
This helps improve payment security and protects users from unauthorized transactions.